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On-line Store Browser Requirements We recommend Internet Explorer for PC and Safari for Mac. However, any contemporary browser should function well. Cookies Depending on how you have configured your browser, when you select a product at Maiwa a small file -- a "cookie" -- is stored on your computer. The cookie contains a unique personal identification code and is used to save your Shopping Cart information so that you can add products to your cart before you log in. Check your browser preferences to see if cookies are enabled. Javascript Javascript is used to access the on-line store functionality. Please check your browser preferences to see if this option has been disabled. Privacy Policy Maiwa Handprints Ltd. collects personal information as required to fill orders and ship goods. We do not disclose or share any personal information with any other party. Credit card information is not stored on our server once an order has been processed. Maiwa Handprints Ltd. does maintain a mailing list and makes periodic mailings to individuals both via regular mail and an electronic newsletter. We only add individuals to these lists at thier own request and will immediately remove individuals from these lists if requested. Some mailings are regional and will not be sent to all individuals on our mailing list. Returns Policy Maiwa Handprints Ltd. will substitute or replace defective goods at our discretion. All returns require a return authorization number from Maiwa Handprints Ltd. before any goods will be accepted for return. Once return authorization is received customers are responsible for shipping costs back to Maiwa Handprints Ltd. We will then ship the replacement goods at our expense. Authorization may be obtained by contacting us by phone (604) 669-3939. Shipping Maiwa Handprints Ltd. ships via Canada Post insured. Goods valued at over $100 cdn will require a signature. Goods may be sent via courier for an additional charge. Goods are not sent out on Saturday, Sunday or statutory holidays. For courier orders or rush shipments please contact us by phone (604) 669-3939. Disclaimer Customers are responsible for dye and paint choices and recommendations. Our staff and website does its best to assist customers in estimating quantities, procedures and products. Dye recipes and paint procedures should be tested prior to all projects. Maiwa will not be held responsible for cost of products and/or labour to produce finished projects. Instructions are available free with each product purchased, please ensure you read and understood them before beginning. The information given herein and otherwise supplied to users is based on our general experience and, where applicable, on the results of tests on samples of typical manufacture. However, because of the many factors which are outside our knowledge and control which can affect the use of these products, neither Maiwa nor the manufacturer can accept liability for any injury, loss or damage resulting from reliance upon such information. Please refer to our Safe Use page for additional information
© Maiwa Handprints Ltd. 2008.
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